Elevate Customer Experience:
Co-browsing & Calendar Scheduling Tool
Customer is King, like never before! There is no denying the fact that we are now living in the times when enhancing customer experience (CX) is the key to retain loyalty and boost sales & productivity, irrespective of the industry or sector. A McKinsey research reveals that “improving the customer experience has increased sales revenues by 2 to 7 percent and profitability by 1 to 2 percent.”
As per a Gartner survey, “Adding value in customer service interactions can lead to new revenue streams while also protecting existing ones. As a result, strategies that focus on enhancing value are prevalent and growing. In fact, 82% of organizations either have or plan to implement a value enhancement strategy.”
In light of the above observations, it is imperative to adopt new digital tools that add value to customer engagement and experience. A video call powered by co-browsing features holds the potential to completely transform the process of addressing customer issues and troubleshooting their specific problems in real time. Co-browsing is poised to become one of the leading tools for customer engagement for Customer Service Executives, Sales Agents, marketing teams and HR, across industries.
Co-browsing: Impressive Suite of Features
Co-browsing for Banking & Financial Services
‘Show rather than tell’ assistance for customers in real time, for a more personalised digital interaction
Easy resolution of queries regarding complex onboarding forms and other financial products
25-30% higher First Call Resolution, resulting in more satisfied and loyal customers
Hand-holding customers through the entire transaction or process boosts their confidence for adopting digital services
Co-browsing for Insurance Sector
Customer Support Inbound and outbound calls can be handled over the video to replicate in-person interactive customer experience.
The company can publish an organization department-wise calendar which is an aggregation of individual executives' calendars and customers can book the slot.
The customer and executive can connect over the phone at a scheduled time, and all the queries can be resolved.
If the customer is facing some difficulty in filling a particular form, they can share the screen, and the executive can guide them to finish the task using co-browsing, In the process saving time for the company as well as the customer, with complete customer satisfaction.
Know more about how DialTM’s Co-browsing & Calendar scheduling proved to be a game changer for one of the largest life insurance companies: Click Here
Co-browsing for Marketing Teams
Convert Interested Prospects to schedule a meeting directly with the sales prospects from your marketing campaigns -
Call-to-action in campaigns empowers curious prospects and customers to schedule with a sales rep directly via a link to discover more about your offering.
Increase conversion rates immediately -
Too much time passing kills deals. Eliminate unnecessary steps in your meeting and demo scheduling and fill your rep’s funnel with high-intent prospects.
Add ‘book-a-meeting or demo’ to your drip campaigns
Qualify and book leads in real-time -
Schedule high-quality meetings directly from your website.
Routing Structures -
help you screen and prioritize meetings based on industry, company size, or other business requirements.
Track everything in your CRM and other automation tools - DialTM event data integrates seamlessly with your tech stack.
Co-browsing for HR Teams
Onboarding simplified as company HR can provide in-person guidance through various induction forms and formalities over video call empowered by co-browsing
Solves the problem of inaccurate and repetitive form filling, thereby saving time, effort and expenses
Co-browsing for Operations & Customer Support
Customers can schedule a meeting with the customer support team directly - empowers the customer to schedule call with a support rep directly via a link to rectify the issues.
Drive more meaningful and personalised customer interactions i.e., Customer Support, Onboarding calls, Renewal conversations, etc.
Schedule to get everyone in the same room for quick response to all the customer requests and problems in one call.
Deliver quality support to more customers as a team
Routing Structures help you screen and prioritize meetings with the premium customers.
Track everything in your CRM and other automation tools - DialTM event data integrates seamlessly with your tech stack.
To elevate customer experience, improve efficiency and reduce costs, adopt co-browsing & screensharing for your business today.
Contact us or Schedule a call for a demo right away!
Few Facts from Forbes That Emphasise on The Value of Customer Experience
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